077 3333 5704 [email protected]
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Below are some of the most frequently asked questions before starting any treatment with Jon Cooke Physiotherapy.

If you are not able to find the answer to your question, please contact us.

How do I make an appointment?

Appointments are available from 8.00am to 10pm Monday to Friday.

Please fill in a New Patient form online before arriving at your consultation.

What are your fees?

£45 for 30 minutes for all treatments.

This incldues both initial assessments and follow-up treatments.

Can my fees be paid by my health insurer?

We are recognised by most major health insurers, including BUPA. With most insurers we do have arrangements where they can pay your fees. Usually you will need to have a GP referral prior to commencing physiotherapy sessions but please check with your insurer as rules vary.

What is your cancellation policy?

If less than 24 hours notice is given to cancel an appointment then the full fee will be chargeable. Please note insurance companies do not usually pay cancellation fees.

Do I need a Doctors referral?

No, if you are self paying you will not need to see your GP before arranging an appointment. If you are claiming through your private healthcare, most will require a GP referral. It is worth checking with your provider before arranging a consultation.

Do you have on site parking?

Yes we do. At all our clinics there is plenty of free parking on site.

What do I need to bring with me for my initial consultation?

If you are receiving treatment through your medical insurance, it would greatly assist us if you bring your policy/membership/authorisation numbers.

It would also be beneficial to bring any doctors referral letter, x-rays or other medical information on your injury, if applicable.

What facilities do you have?

We have private treatment rooms, toilet and changing facilities, reception areas, and on-site parking at all clinics.

At our primary clinic, Thames Valley Athletics Centre, we have full gym facilities, and an indoor and outdoor athletics track that can be utilised accordingly to assist with your rehabilitation.

What will happen in my initial assessment?

The initial assessment will include taking a detailed history of your symptoms as well as any relevant past medical history. Once this has been completed, a number of specific clinical tests will be conducted in both standing and lying positions to enable a diagnosis to be made.

At Jon Cooke Physiotherapy we pride ourselves on patient education, and will always discuss fully the diagnosis with you, and welcome lots of questions.

There is nothing worse (in our opinion) than having the patient leave the treatment room without knowing exactly what is wrong and how physiotherapy is going to help you make a speedy recovery to reach your goal. So if you feel this has not been achieved, please tell us.

Following a clear concise diagnosis, you will receive some treatment, and, if appropriate, will be issued with tailored exercises, which will be built upon in subsequent sessions.

What will happen in follow-up treatment sessions?

In follow-up sessions, your progress will be reviewed and you will receive further treatment and exercises accordingly. Each session will be have a ‘goal’ in mind.